Job Title: GBS Billing Associate As a highly motivated and detail-oriented GBS Billing Associate, you will play a critical role in ensuring the accuracy of customer records and processing billing invoice research, audits, and corrections. The successful candidate will be responsible for preparing daily audits for concerns requests from third-party auditors and customers, ensuring all steps of the system billing process are followed in the proper order. Responsibilities: - Prepare daily audits for concerns requests from third-party auditors and customers. - Ensure accuracy of customer records and respond to inquiries as needed. - Identify, research, and resolve errors or customer disputes that delay payments and collections efforts. - Review customer contracts and rate charts for new/old pricing and compare against the system to confirm correct incentives. - Review weekly billing against customer rates and incentives to confirm if CRP rebates are needed to inform Sales. - Process transportation records through key entry with automated macros or manually depending on the needs. - Resolve multiple types of disputes, including Duplicate Billing, Void Requests, Additional Surcharges, Rebills, Chargebacks, among others. Required Skills and Qualifications: - Technologists or Professionals - Accounting and finance experience - Microsoft Excel: Intermediate - English: Reading, Writing (B1/B2), Intermediate Benefits: This role offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our organization. The successful candidate will have the opportunity to work in a team-based environment and collaborate with cross-functional teams to achieve common goals. Others: Grade: 7 Modality: On rotation working from Site and Home. Work Shift: M-T: 6:00am - 3:30pm or 7:00am - 4:30pm; Friday: 6:00am - 2:30pm or 7:00am - 3:30pm