At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Assistant Front Office Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande. This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team. Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years. RESPONSIBILITIES OF THE ROLE Assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring smooth and efficient guest service. Supervise and support the front office team, providing guidance, training, and motivation to deliver exceptional customer service. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction. Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency. Coordinate with other hotel departments to ensure seamless guest experiences. Monitor and maintain front office standards and procedures, ensuring adherence to hotel policies and quality standards. Assist in managing front office budgets and controlling costs. Generate and analyze front office reports, identifying areas for improvement. Ensure the front office area is clean, organized, and presentable at all times. Handle cash and credit transactions accurately and securely. CANDIDATE REQUIREMENTS Proven experience as a Front Office Supervisor or Assistant Front Office Manager in a 5-star hotel environment. Excellent communication, interpersonal, and leadership skills. Strong organizational and problem-solving abilities. Proficiency in hotel management software (PMS) and Microsoft Office Suite. Ability to work under pressure and handle multiple tasks simultaneously. Fluency in English is essential; additional languages are a plus. Strong knowledge of hotel operations and customer service principles. Previous Pre-Opening experience is a plus. Behavioural Competencies Exceptional customer service orientation. Strong leadership and team management skills. Ability to remain calm and composed in stressful situations. Attention to detail and a commitment to quality. Proactive and solution-oriented approach. Technical Skills and Knowledge Expert knowledge of front office operations and procedures. Proficiency in hotel management software (PMS). Strong understanding of reservation and guest service processes. Knowledge of cash handling and financial procedures. Ability to generate and analyze front office reports. #J-18808-Ljbffr