Position: Customer Service Representative Shift Schedule: Monday - Sunday / 2 days off Remuneration: COP 3000000 […] • Strong desire to be helpful and take ownership to resolve customer situations/experience • Identify root cause of inquiries by asking probing questions to determine the best solution(s) • Troubleshoot technical issues that are related to products not working as expected • Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements