At Vozy we want to transform the quality of conversations to help people reach their full potential because we firmly believe that every conversation is an opportunity to impress, connect, and grow. That's why we developed a platform that unifies enterprise customer interactions, automating and enhancing the experience from start to finish. We combine Conversational AI and Automation to harness the power of conversations and elevate the customer experience at every touchpoint. As we continue to grow, we’re looking for a Key Account Manager who is eager to grow into a Senior role. As a Key Account Manager, you will: - Develop and manage relationships with both Enterprise (larger) and Premium (mid-sized) clients within our current portfolio. - Serve as a strategic advisor to your clients, helping them navigate the customer service space and adopt AI and ML technologies. - Identify opportunities for growth, focusing on cross-selling and upselling Vozy’s full range of products. - Collaborate closely with our internal teams to ensure the timely delivery of products and services. - Act as the key point of contact, resolving issues and maintaining a high level of trust with your clients. - Manage accounts within our current portfolio, ensuring excellent service and fostering client relationships. - Collaborate with internal teams to ensure that client needs are met effectively and efficiently. - Comply with the company's information security policy. - Gradually take on more responsibility as you grow into the role, with opportunities for further professional development. What you'll need: - Proven experience in a SaaS environment. - Specialization in relevant fields with a strong foundation in strategic sales. - Minimum B2 level of English, enabling you to confidently converse and sell in English. - A desire to grow into a Senior Key Account Manager role, handling more complex and high-value accounts. Vozy Culture: At Vozy, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth. We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together. We’ve got some fun traditions too! We’re big on respecting everyone’s time, so if you’re more than a minute late, you’ll have to bust out a rap (or at least give it your best shot)! What we offer: - 100% remote work (contractor). - Salary + 3.33% commission (uncapped) - Stock options. - Paid health insurance. - 20 vacation days. - Day off to celebrate your birthday. - 20 annual public holidays. - 10 days off for self-care. - 20 days of disability leave. - Maternity/Paternity leave. - Access to co-working spaces. - Platzi license for continuous learning and growth. - Annual office supplies voucher. Think you might not tick all the boxes? At Vozy, we value potential as much as experience. If you’re passionate about what you do and eager to grow, we encourage you to apply even if you don’t meet every single requirement. You might be the perfect fit for us!