Job Summary We are seeking an experienced Operations Manager I to join our team. This role is responsible for managing a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved. Duties and Responsibilities The successful candidate will be responsible for analyzing and maintaining all Client Service Level Agreements, implementing improvement plans as needed. They will also maximize revenue generation to reach long and short-term financial projects, including data collection for billable/non-billable hours, forecasting, budgeting, etc. Key Requirements To be successful in this role, you must have an Associate's Degree in a related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred. Call center experience is also preferred. You should be able to demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback.