Key Responsibilities and General Accountabilities: • Handle complex Customer Portfolio with high impact in the business • Establish a close and trustful relationship with the Customer, proactively anticipating issues • Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment • Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers • Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager • Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits • Decide on the release of the blocked orders and ensure timely release • Provide insight in the development of the accounts receivable position of the customer to sales and finance teams • Act as the first point of contact for the process related issues and escalations • Manage the relationship with customer service and other stakeholders in the business • Identify the improvement opportunities and support their implementation • Lead the process and improvement focused projects for Credit and Collections • Support ongoing projects for the implementation of technology solutions • Ensure the lowest possible write off for uncollectable balances • Provide insight into the calculation of the required provision for uncollectable balances • Support requests from partner Finance departments • Establish and maintain strong financial controls over the work performed • Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation • Support Team Leader in reporting area KPIs and following up on improvements implementation Key Relationships: • Cash Application Teams • Customer Service Teams • Record to Report Teams • Market Finance Knowledge, Skills and Abilities: • Strong Finance Acumen • Solid experience with SAP • Experience in a Shared Service environment or similar • Ability to read, write and communicate in English and Spanish in a business setting • Ability to pay close attention to detail and high degree of customer orientation • Strong problem solving and analytical skills • Highly results driven and self-motivated team player • Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious • Availability to travel for periods of 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: • University degree • 5 plus years relevant work experience in the accounting / business area • Broad and deep theoretical understanding of job function