Job Description: As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities: - Provide effortless customer experiences regardless of the chosen modality. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Handle all interactions from multiple channels from a single interface. - Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - Ensure customer satisfaction and maintain professional customer support. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Report all customer complaints for follow-up by appropriate department/personnel. - Follow communication procedures, guidelines and policies. - Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations. Candidate Requirements: - Proven call center or customer service experience preferred. - Advanced English (B2 level or above). - Strong soft skills and communication skills. - Basic understanding of office and computer systems/software. - Must have excellent organizational and multitasking skills.