Descripción general This role of the in the HR Operations Analyst within the Workforce Administration Service Delivery team is located in one of our global service delivery centers in Bogota and has been established to provide Workforce Administration and Payroll services to the Convatec enterprise through an international team of delivery experts. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. The Analyst role involves a deeper level of data analysis, reporting, and process optimization. Analysts act as subject matter experts and are often involved in projects to enhance HR operational efficiency, acting as Tier 2 Analyst Monitors performance of tickets related to dashboards and KPIsRequired advanced knowledge of systems and understanding of transactional and process workflows end to end. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. Responsibilities: Act as the "Country Lead" and escalation point for WFA assistants, assisting with administration processes and monitoring the HR operations process, including employee hiring, onboarding, offboarding, job changes, pay queries, and other data management. SME for at least 2 business processes Actively offering guidance and putting into practice suggestions for ongoing process simplification and efficiency improvements in workforce administration Playing an active role in "Continuous Improvement (CI)" projects in HR to enhance the efficiency, accuracy, scalability, and employee experience of HR services through process optimization, automation, standardization, and data-driven decisions. Playing an active role in "Knowledge Management", by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (Local Work Instructions, User Guides, Knowledge Articles etc.) while ensuring compliance with relevant regulations and policies and providing training to team members and required stakeholders. Participate in and support HR-related projects, systems, and technologies. Present findings, recommendations, and project updates to key stakeholders. Adhere to the quality framework standards and SLA to ensure that every work is completed accurately and on schedule. Work closely with various stakeholders (Local People Partner, HRBP, Finance, and other departments) to gather input, assess needs, and ensure alignment across business units Conducts quality assurance assessments of Workday transactions. Supporting audit activities and cross-training on an as-needed basis Ensure compliance with company policies and data protection regulations Serve as a key contact for complex HR inquiries or escalations. Escalate complex issues to Team Leader. Tier 2 ticket management and elevation within the scope of the team, while providing comprehensive responses to customers that could be global with additional information that may be specific to the ticket. And coaching Tier 1 on resolution of process tickets. Navigates change seamlessly, act as change agent within own team Respond to Payroll HR-related queries by providing timely and effective resolutions via Service Now Qualifications: 1. 5 minimum years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within an International or Shared Services environment. University degree (preferable in HR) Good written and spoken English is essential Any additional language skill is an advantage Good communication and interpersonal skills Strong organizational skills and attention to detail Ability to handle confidential information with discretion Flexibility and capability to work in a fast paced environment Project management or continuous improvement exposure (Lean/Six Sigma is a plus) Previous experience using HR systems and customer service tools (Workday, Service Now, SAP, MS 365, MS teams) is preferred Working Conditions Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working This role of the in the HR Operations Analyst within the Workforce Administration Service Delivery team is located in one of our global service delivery centers in Bogota and has been established to provide Workforce Administration and Payroll services to the Convatec enterprise through an international team of delivery experts. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. The Analyst role involves a deeper level of data analysis, reporting, and process optimization. Analysts act as subject matter experts and are often involved in projects to enhance HR operational efficiency, acting as Tier 2 Analyst Monitors performance of tickets related to dashboards and KPIsRequired advanced knowledge of systems and understanding of transactional and process workflows end to end. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. Responsibilities: Act as the "Country Lead" and escalation point for WFA assistants, assisting with administration processes and monitoring the HR operations process, including employee hiring, onboarding, offboarding, job changes, pay queries, and other data management. SME for at least 2 business processes Actively offering guidance and putting into practice suggestions for ongoing process simplification and efficiency improvements in workforce administration Playing an active role in "Continuous Improvement (CI)" projects in HR to enhance the efficiency, accuracy, scalability, and employee experience of HR services through process optimization, automation, standardization, and data-driven decisions. Playing an active role in "Knowledge Management", by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (Local Work Instructions, User Guides, Knowledge Articles etc.) while ensuring compliance with relevant regulations and policies and providing training to team members and required stakeholders. Participate in and support HR-related projects, systems, and technologies. Present findings, recommendations, and project updates to key stakeholders. Adhere to the quality framework standards and SLA to ensure that every work is completed accurately and on schedule. Work closely with various stakeholders (Local People Partner, HRBP, Finance, and other departments) to gather input, assess needs, and ensure alignment across business units Conducts quality assurance assessments of Workday transactions. Supporting audit activities and cross-training on an as-needed basis Ensure compliance with company policies and data protection regulations Serve as a key contact for complex HR inquiries or escalations. Escalate complex issues to Team Leader. Tier 2 ticket management and elevation within the scope of the team, while providing comprehensive responses to customers that could be global with additional information that may be specific to the ticket. And coaching Tier 1 on resolution of process tickets. Navigates change seamlessly, act as change agent within own team Respond to Payroll HR-related queries by providing timely and effective resolutions via Service Now Qualifications: 1. 5 minimum years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within an International or Shared Services environment. University degree (preferable in HR) Good written and spoken English is essential Any additional language skill is an advantage Good communication and interpersonal skills Strong organizational skills and attention to detail Ability to handle confidential information with discretion Flexibility and capability to work in a fast paced environment Project management or continuous improvement exposure (Lean/Six Sigma is a plus) Previous experience using HR systems and customer service tools (Workday, Service Now, SAP, MS 365, MS teams) is preferred Working Conditions Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working Profesional Universitaria Psicología Administración de empresas 3 años de experiencia 1 Vacante Habilidades clave Terminos que coinciden entre tu perfil y la oferta de trabajo (agregalos dentro de tu hoja de vida) - analista Cargos relacionados - Analista de recursos humanos