Job summary Simplifying Care Through Smarter Solutions Health Note is changing the game in healthcare with AI-powered solutions that simplify patient data management. Like a maestro orchestrating harmony, their tools streamline patient intake, automate real-time transcription, and integrate seamlessly with EHR systems. By eliminating inefficiencies and enhancing care delivery, Health Note empowers clinicians to focus on what truly matters—their patients' well-being. Responsibilities - Manage client communication, including updates about major releases, enhancements, and outages. - Resolve Tier 1 support requests independently and effectively. - Escalate, triage, and assist with Tier 2/3 requests as needed. - Document patient examples and customer requirements for bug investigations and product enhancement suggestions. - Create and maintain knowledge base articles and disseminate analytical insights or reports. - Proactively address customer issues by providing rapid resolutions or involving the appropriate team members. Qualifications - At least 1 year of experience in a technical or support role, particularly with SaaS products. - Proficiency in customer support software, specifically Zendesk and Jira (required). - Strong time management skills, ability to perform well under pressure, and expertise in creating workflows to streamline troubleshooting while adhering to standard processes and procedures. - Enthusiasm for collaborating with other departments to find solutions that address customer needs. - Confidence in communicating with clients to diagnose and troubleshoot issues, both written and verbal, with a step-by-step approach. - Ability to explain technical concepts to both technical and non-technical audiences. - Skilled in setting expectations and delivering difficult messages empathetically. - Bonus: Experience with project management or electronic health records (EHRs). Benefits - 5 days work week - Weekends off - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Indefinite term type contract - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Free upskilling through Emapta Academy courses (Want to know more? Visit ) Location Bogotá, Capital District Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora