Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit his role within the Digital Workplace Identity Team team will require technical knowledge of Active Directory, Okta, Microsoft Cloud technologies and Azure. You will be responsible for also support project delivery work, provide training both in material and sessions to 1st line support and manage some 3rd line escalations. As an Identity Analyst you will act as an escalation point for Identity related incidents and will also have to coordinate with team members in projects and daily operations over a follow the sun model. You must be an Identity SME and preferably certified. You will be cool, calm and collected, with excellent communication skills – both written and verbal English - and the ability to work with a multi-national team to ensure product rollouts are a success. You will be globally supporting a diverse user population across 50+ countries, covering office locations, manufacturing sites and remote users. The ability to operate as part of an international team for more complex projects is a must. In this role, you will be responsible for speedy identity issue resolution, proactive improvements, and have a strong customer first mindset. You will be part of a globally distributed support team that provides identity stack support for projects, our employees, other technical teams and remaining stakeholders. Key responsibilities and authority Monitoring adherence to corporate policies to identify potential risks Support leadership responsible to coordinate Digital Workplace and Identity. Support Enterprise Architecture team in Identity related topics. Accounting for licenses, maintaining related documentation. End user licensing and elimination of licensing problems. Track monthly compliance reporting and mitigate any non-compliances. Administer the assignment and deactivation of software licenses for individuals. Tracking contract renewal dates and support renewal processes. Update logs, prepare reports and submit to management. User Profile Management B2C Integration Skills are a plus Familiarity with OAuth, OpenID Connect, and SAML protocols. Experience with managing user profiles, authentication, and authorization Proven background in identity and access management Experience in troubleshooting identity problems, both at the global organizational and technical levels. Experience in end-to-end troubleshooting of authentication and authorization. Knowledge of software licensing principles, and differences for different countries. Knowledge of compliance reporting Knowledge of Okta, Active Directory, Azure AD, Azure B2C, Identity Access Management, Privileged Access Management, Identity Governance and Administration, MS Office, ITIL, Service Now, Confluence and Jira Knowledge in licensing of major vendors (Microsoft, Okta, Sailpoint, Delinea, etc...). Experience in supporting auditing from vendors. Excellent stakeholder engagement and management skills Strong Customer and Business focus Tenacious problem-solving abilities to see issues through to resolution Education/ Qualifications Identify the essential qualifications, education, and certifications necessary for success in the role. 3y experience in IT, preferably in a multinational company operating under a regulated market Previous experience in identity technology stacks will be a plus Microsoft Active Directory, Azure Active Directory or Okta certifications are a valuable plus Experience with Privilege Access Management is a plus Experience with service administration portals for assigning licenses and monitoring installed software. Strong Microsoft Office skills, particularly Excel and PowerPoint Strong communication skills, both written and oral. # LI-Hybrid #LI-AR2 Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.