Customer Success Manager/Technical Account Manager This is a unique opportunity for an experienced Customer Success Manager (CSM) and Technical Account Manager (TAM) to join our team. In this hybrid role, you will be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams. As a trusted advisor, you will serve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation process. You will lead technical installations, configurations, and integrations of our SaaS product, often in complex IT environments. Your expertise will help translate business needs into technical solutions, acting as a bridge between customer teams and our internal Product and Engineering teams. Responsibilities - Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and providing guidance on platform usage. - Lead technical installations, configurations, and integrations of our SaaS product, ensuring seamless integration with existing IT systems. - Collaborate with cross-functional teams to identify and prioritize customer needs, develop and implement solutions, and ensure successful customer outcomes. - Develop and maintain relationships with key stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication. - Monitor customer health metrics, identifying areas for improvement and developing strategies to drive adoption and retention. Requirements - 3-5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing technical role. - Proven track record of delivering exceptional customer experiences, driving adoption and retention, and exceeding sales targets. - Strong technical skills, including proficiency in one or more of the following: Linux/Unix systems, APIs, scripting (e.g., Python, Bash), Docker, cloud platforms (AWS/GCP/Azure), databases (SQL). - Excellent communication and interpersonal skills, with the ability to work effectively with both business and technical stakeholders. What We Offer - A competitive salary and benefits package. - Opportunities for professional growth and development. - A collaborative and dynamic work environment. - The chance to make a meaningful impact on customer success and drive business results. Join Our Team We are seeking a highly motivated and experienced Customer Success Manager/Technical Account Manager to join our team. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply.