Title: Specialist - OFR Location: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. Key Responsibilities : · Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers. · Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. · Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. · Give support on track & trace activities and performance reporting for Shipment Management Service Line. · Add value to our customers through continuous improvement initiatives. · Cross-training within the team Skills / Requirements : Students/professionals in industrial engineering, international business, or related fields. · Minimum of 1 year in Logistics. OFR Knowledge is a plus. · Good communication in English B2 (verbal and written). · Customer service and communication skills. · Teamwork and autonomy · Employees who have been in the organization for 12 months or in their current role · Employees that are not in transition projects #J-18808-Ljbffr