**Job Summary** - Provide support to our regional travel teams with complex requests - including, but not limited to, ticket issuing, reissuing, cancellations, refunds and exchanges, - Ensuring accurate booking data is stored in our back-office systems. - Exceptional comprehension of the GDS booking technology - Escalations - BSP and ARC **Requirements**: - Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and NetFares; Amadeus preferred - Knowledge of Travel industry regulations and operating licenses - Experience working with IATA, BSP and ARC - Well-travelled with a good international understanding of different destinations - Excellent research skills - Comprehensive knowledge of Office Word, MS Outlook Knowledge **Skills and Behaviors** - Fluent in English, both written and spoken - Ability to be able to perform work accurately and thoroughly independently - Passion for delivering high quality personalized support - Well-earned and proven reputation for genuinely outstanding service to customers - A proven track records for impeccable time management and organizational skills - Adaptability to an evolving business and think globally - Initiative and creativity to ensure the needs of our members are met and exceeded at regularly - Experience in handling customer escalations to resolution - Ability to handle sensitive and confidential company matters with discretion - Sound commercial judgment with an ability to identify suppliers and negotiate benefits for our members - Proven multitasker with an ability to juggle multiple priorities simultaneously - Flexibility to work weekends/early/late shifts in order for our team to provide 24/7 service to our Lifestyle Managers is a must. Hours can vary from 6AM - 11PM local time **Benefits** We count with attractive benefits for our staff which will make even more enriching experience!