Summary of Role Are you a seasoned support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being leaders in supporting advanced construction material industry solutions. Our presence spans globally in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and more. Command Alkon seeks individuals with a deep hunger for providing exceptional customer service and a desire to grow professionally. Our support team is the primary voice and ears of the customer for Command Alkon. The Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee focusing on a specific product line. Using the "Product Training Curriculum," the technician is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. The role progresses from shadowing to supervised work and then to independent work under guidance from experienced specialists. How You’ll Succeed Adhere to the "Product Training Curriculum" schedules and complete courses. Provide Level 1 support with assistance from senior team members for hardware, software, SaaS, and mobile solutions. Own customer issues through resolution while keeping customers informed in a timely manner. Proactively anticipate customer needs or problems by listening carefully and continually improving your customer service skills. Work as part of a team to meet or exceed Command Alkon's Support SLAs. Contribute to the improvement of customer-facing knowledge base articles. What You Bring Experience in providing technical support, taking ownership of customer issues through resolution, with patience especially for customers with limited technical knowledge. A passion for helping people and businesses by identifying and solving problems. An empathetic and responsive approach, understanding support from the customer's perspective. The ability to work under pressure and maintain a positive attitude. Excellent verbal and written communication skills. Who You Are Plans and Aligns - You prioritize work to meet organizational goals. Action Oriented - You take initiative with urgency and enthusiasm. Nimble Learning - You learn actively from new challenges, using successes and failures as lessons. Situational Adaptability - You adjust your approach to fit different situations. Communicates Effectively - You convey clear messages tailored to your audience. All Company Core Competencies Customer Focus: Building strong relationships and delivering solutions centered on customer needs. Cultivates Innovation: Creating new ways for success. Collaborates: Working effectively with others to achieve shared goals. Instills Trust: Gaining confidence through honesty and integrity. Self-Development: Seeking growth opportunities actively. #J-18808-Ljbffr