Management of the business operations of a region and/or country. Management of internal and external strategic issues and opportunities. Management of business operations initiatives through business intelligence (Country management, Business operations efficiency, Business intelligence) The Associate Manager – BI for Retention will play a key role in analyzing customer data, identifying churn risk, and driving data-driven strategies to improve customer retention and loyalty. The ideal candidate will leverage BI tools and data analytics to provide actionable insights that support retention campaigns, loyalty programs, and lifecycle management initiatives. Retention Analytics: Analyze customer behavior and usage patterns to identify churn drivers and opportunities for intervention. Develop predictive models and segmentation strategies to support retention initiatives. Reporting & Dashboarding: Design and maintain automated dashboards and reports on customer churn, loyalty metrics, campaign effectiveness, and KPIs. Deliver timely and accurate insights to internal stakeholders (marketing, product, customer experience). Campaign Performance Analysis: Track and evaluate retention campaign performance using A/B testing, uplift analysis, and ROI reporting. Recommend optimizations based on campaign data. Cross-functional Collaboration: Work closely with Retention, Product, Data Science, and Customer Care teams to align strategies and ensure customer-centric approaches. Translate business questions into analytical tasks and present findings in a clear, actionable manner. Data Management: Ensure high data integrity and governance while working with customer data from multiple sources (CRM, billing, network, . 6+ years in performance management Experience in Telecom BI organizations CX experience Understanding of basic telecom KPIs & P&L flow