Golden Race is a global market leader in Virtual Sports and part of Softquo, a technology-driven holding with four specialised brands covering different betting verticals. We are a growing team of motivated professionals from many backgrounds and disciplines, working in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding holdings in our industry. Join us to help build exciting games and solutions. Your mission as our Technical Support Engineer will be to: - Resolve incidents raised by clients, including integration and production issues. - Diagnose and troubleshoot technical issues related to Softquo Holding products. - Utilise internal tools to escalate issues to the next level. - Monitor potential issues using internal tools. - Provide accurate and prompt feedback to customers regarding their incidents. - Ensure that SLAs are met. - Escalate issues to other teams when necessary. - Collaborate on documenting all technical knowledge. Your superpowers: - Professional experience in a similar role. - High proficiency in English. Additional preferred skills: - Knowledge of ticketing tools. Benefits we offer: - Be part of the world's leading Virtual Sports company. - Fully remote position. - 4-day work week: even superheroes need to relax. - In-company training programmes (English and tech training) to enhance your skills. - 22 days of holidays. - Private health insurance. - Join a global, dynamic, and truly international team. Ready to don your cape? Our hiring stages Our recruitment process may vary depending on the role. Talent Acquisition Contact We review your CV, and if suitable, we contact you to discuss your interest and goals. Who you’ll meet: Softquo’s Talent Acquisition Specialist. Discussion points: Your interest, background, and fit for the role. What we’d love from you: Show enthusiasm and be genuine. Technical Interview For technical roles, What’s the meeting about? To demonstrate your technical skills and experience. Who you’ll meet: 1-2 of Softquo’s technical experts. Discussion points: Technical processes, tools, and your experience. What we’d love from you: Share your professional journey and relevant skills. Further interviews Additional meetings may include: Introduction to the team, role expectations, and Q&A; sessions to ensure mutual understanding and fit. #J-18808-Ljbffr