Are you ready to launch your career in the legal field? Job Description: We are seeking a detail-oriented and organized individual to serve as our first point of contact with clients, providing legal advice and guidance on traffic tickets in the U.S. Key Responsibilities: - Provide exceptional customer service by communicating effectively with clients via phone, email, and SMS portal. - Process new cases and respond to client inquiries in a timely manner. - Confer with customers to provide information about services and status updates. Requirements: - A minimum of 6 months of experience in customer service or a related field. - Excellent multitasking skills and ability to prioritize tasks efficiently. - Skill in completing multiple tasks at once and identifying and resolving customer problems. Working Conditions: This is a full-time position (45 hours/week) with rotating shifts from 8 am - 6 pm, 9 am - 7 pm, and 10 am - 8 pm. Location: Barranquilla.