Overview Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies. Responsibilities Job Purpose: We are seeking an experienced and skilled Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment. Primary duties will include: Production Support & Incident Management: - Monitor and maintain production systems to ensure high availability and performance. - Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs. - Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence. Application Support for Payments Applications (Java/.NET, MongoDB, SQL, Azure Cloud): - Provide support for applications, troubleshooting technical issues, ensuring performance and availability. - Collaborate with development teams to address code-related issues and support application deployment. - Optimize application performance and conduct regular health checks to ensure system stability. Cloud Technologies Support: - Work with cloud technologies (Azure) to ensure seamless integration, deployment, and management of production applications and databases. - Resolve cloud infrastructure issues. - Implement and manage cloud security measures to protect sensitive data and applications. ITIL Process Adherence: - Ensure compliance with ITIL processes, particularly Incident Management and Problem Management, to ensure service continuity and minimize downtime. - Contribute to the implementation and improvement of ITIL best practices within the organization. Documentation & Reporting: - Maintain accurate records of incidents, problems, changes, and resolutions. - Generate and analyze reports on service performance, identifying trends and opportunities for improvement. Qualifications To land this role you will need: - Extensive experience in production support, with a focus on databases (MongoDB, SQL), Java/.NET applications, cloud technologies, and ITIL processes. - Databases: experience with MongoDB, SQL including queries, stored procedures, debugging of stored procedures. - Programming: knowledge of Java or .NET for supporting applications in production. - Cloud Technologies: Hands-on experience with any of the major cloud platforms (preferred is Azure) and cloud infrastructure management. - ITIL Concepts: Strong understanding of ITIL frameworks, with hands-on experience in Incident Management and Problem Management. - Familiarity with monitoring tools, logging, and incident tracking systems. - Proficiency in scripting languages (e.g., Python, PowerShell) for automation and system management. What will make you stand out: - Create and maintain detailed technical documentation and knowledge base articles for support teams. - Participate in Change Management processes to assess and mitigate risks associated with production changes. - Monitor cloud resource usage and optimize costs through efficient resource management. - Assist in the design and implementation of new features and enhancements for payment applications. - Develop and implement automation scripts to streamline incident resolution and system monitoring. Certifications (Good To Have): - Cloud certifications (Foundational or Intermediate). - ITIL certification (ITIL Foundation or higher). Working environment: - Hybrid #J-18808-Ljbffr