Position : Client Support Representative Work Hours (Client) : Fulltime; EST or CST, M-F (can be flexible on specific time zone, but workday will ultimately match U.S. time zone ranges: EST through PST) Holidays : TBD Pay Range : $1300 - $1500 USD/month (Salary Offer will be discussed by the client) Location of Search : Latin America Work Location : REMOTE Company/Client Overview: The company is a digital platform for healthcare. We serve individuals and their families, healthcare professionals, and employers by providing a robust solution that connects patients with the healthcare services and medications they need in a way that is easy and approachable. Duties and Responsibilities: Customer Support (~70% of role; highest/first priority) Assist with recruiting and onboarding new healthcare providers e.g. doctors, physical therapists, mental health therapists, imaging centers, etc. (~30% of role; perform tasks after customer support needs (1st priority) are handled) Minimum Requirements: Language requirement: Excellent English Communication Skills; Bi-lingual in Spanish is a plus (not required) Experience: 2+ years of related experience Excellent professional-level English communication skills (spoken and written); EFSET score of 71-100 and CEFR score of C2 Proficient Extremely comfortable learning and using new systems/technology Quick learner, self-motivated and high initiative (someone who is always looking for more to tackle/do/learn) Problem-solving skills (can overcome roadblocks, find creative solutions and deliver results/solutions) Flexible and team player – willing to quickly shift focus and jump in to wherever help is needed Productivity hacker – interest and skill in making everything they touch faster, better, less complex Optional skills that are a plus: Bi-lingual in Spanish is a plus AI prompt skills and desire to learn and grow in AI tools usage Marketing capabilities (content creation, video editing, creative design, ‘funnel’ building, marketing analytics, etc.) Excel and analytical skills