Job summary We are looking for case managers that Manage the well-being of assigned clients and guide them through all the details and processes related to their cases. Responsible for providing invaluable support to attorneys and their staff by overseeing case files, managing caseload requirements, and providing oversight of case billings, budgets, and timelines. Must be able to communicate effectively and use available resources to promote health, quality, and cost-effective outcomes. FULL TRAINING IS PROVIDED AND PAID. THIS POSITION IS REMOTE OR HYBRID. THIS IS A INDEPENDENT CONTRACTOR POSITION, WE WILL NEED TO HAVE YOUR OWN EQUIPMENT FOR THIS PROJECT. YOU ARE ALSO RESPONSIBLE FOR ANY SOCIAL SECURITY, TAXES ETC THAT YOUR COUNTRY LAWS REQUIRE. PLEASE ONLY APPLY IF YOUR ENGLISH IS A LEVEL C1, AND YOU COMMUNICATE EFFECTIVELY. Qualifications - Deep knowledge and experience in navigating the many aspects of the healthcare and legal processes involved in personal injury. - Knowledge of medical records and legal documents with working knowledge of HIPAA practices. - Strong follow-up and organizational skills with precision in gathering, organizing, and filing documents. - Independent thinker who possesses the ability to follow instructions. - Ability to work effectively within a team-oriented work environment. - Excellent written and verbal communication - Excellent interpersonal and customer service skills, with the ability to be personable during phone interactions with clients, attorneys, and experts. - Ability to follow instructions and give close attention to detail. - Ability to prioritize tasks and delegate when appropriate. - Strong personal focus on meeting or exceeding individual, department, and client goals. - Willingness to learn and become proficient in new software and technologies Responsibilities - Open new client files by entering them into the case management app/software. - Communicate with clients to ensure timely and effective information sharing regarding upcoming appointments, deadlines, and other aspects of their cases. - When necessary, arrange transportation to get clients to and from medical treatments. - Must be empathetic and compassionate to relate to the injured person and understand all the difficulties they are experiencing. - Direct clients to your law firm counterparts to allow clients to follow up with legal claims status and communicate with insurance companies, medical providers, and the legal team. - Organization skills allowing for accurate follow-up and keeping clients to the prescribed schedule of appointments and treatments necessary for each case. - Manage medical requests and treatment plans. - General knowledge of policies with the ability to obtain policy limits. - Gather and confirm receipt of all required documents, forms, and authorizations. - Follow case direction requests of Client Case Manager Auditors and Law Firms. - Communicate with Client Case Manager Auditors on important issues and correct deficiencies identified during audits and file reviews. - Order medical records and other required records to process claims. - Obtain photographs of injuries and scenes, if applicable. - Track and create reports. - FOIA all necessary documents, videos, and other materials. • Adhere to all app/software written policies and procedures. - Meet and exceed Key Performance Indicators (KPIs). - Collaborate and cooperate with other staff members as requested. - Demonstrate a willingness to take on new tasks with a good attitude. • Attends company-wide meetings as scheduled. Skills - Proficient with Microsoft Office Suite or related software and email - Strong typing skills. - Must communicate (orally and written) effectively in English; Bilingual is a requirement. English level C1 or above. Desired requirements - BS/BA in Business is preferred, and/ or equivalent experience can be substituted on a year-per-year basis. - High School Diploma required. - Paralegal certificate desired. - At least two years of legal case management experience preferred. - Insurance industry experience preferred. Benefits - Full training is provided and paid. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora