Procurement Operations Specialist We are seeking a skilled Procurement Operations Specialist to join our team. This role will be responsible for providing frontline support for complex user requests and issues related to procurement technology. - Key Responsibilities: - Provide timely and effective support to users regarding procurement processes and systems. - Assist in the resolution of complex Level 1 and 2 support issues related to procurement technology. - Collaborate with internal stakeholders to facilitate ticket resolution and ensure data quality. - Develop and maintain Standard Operating Procedures/Work Instructions documentation. - Perform root cause analysis of issues and escalate to senior analysts or managers when necessary. - Contribute to process improvements and recommend enhancements to procurement operations. Requirements To be successful in this role, you will require: - Education: College Diploma or University Degree in a related field. - Experience: 6-12 months of experience in operations, help desk, customer service, business analysis, process improvement, project management, or business. - Skills: Strong written and verbal communication skills in English (B2+), Microsoft Excel skills, attention to detail, and ability to collect, manipulate, understand, and analyze data. - Additional Assets: Experience with visualization tools (e.g. PowerBI, Tableau), creating PowerPoint presentations, and helpdesk or procurement software. Benefits This is an exciting opportunity to work in a dynamic environment with: - A collaborative culture that values diversity and inclusion. - A positive work environment with opportunities for growth and development. - Competitive compensation and benefits package. Join Our Team At [Company], we are committed to making a difference in our community. We value our employees' contributions and strive to create a work environment that is inclusive, respectful, and supportive of individual needs and goals. If you are a motivated and detail-oriented individual who is passionate about procurement operations, we encourage you to apply for this exciting opportunity.