About TaskUs: TaskUs is a provider of outsourceddigital services and next-generation customer experience tofast-growing technology companies, helping its clients represent,protect and grow their brands. Leveraging a cloud-basedinfrastructure, TaskUs serves clients in the fastest-growingsectors, including social media, e-commerce, gaming, streamingmedia, food delivery, ride-sharing, HiTech, FinTech, andHealthTech. The People First culture at TaskUs has enabled thecompany to expand its workforce to approximately 45,000 employeesglobally. Presently, we have a presence in twenty-three locationsacross twelve countries, which include the Philippines, India, andthe United States. It started with one ridiculously good idea tocreate a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partnersrequires a culture of constant motion, exploring new technologies,being ready to handle any challenge at a moment’s notice, andmastering consistency in an ever-changing world. What We Offer: AtTaskUs, we prioritize our employees' well-being by offeringcompetitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in thevarious departments we have established, including Total Rewards,Wellness, HR, and Diversity. We take pride in our inclusiveenvironment and positive impact on the community. Moreover, weactively encourage internal mobility and professional growth at allstages of an employee's career within TaskUs. Join our team todayand experience firsthand our dedication to supporting People First. Learning Experience Manager: The Learning Experience Manager willbe responsible for coordinating, organizing, and implementing allof our training programs. They will work closely with our LearningExperience Leaders and other site managers daily to ensure thequality of all programs and to execute and deliver world-classtraining for all of our teammates and future leaders. Responsibilities include but are not limited to: - MaintainTraining Schedule for Colombia and Mexico Sites: This is to beworked on daily to ensure transparency with other departments. -Update all Spreadsheets for rosters for Colombia and Mexico Team:This is to be worked on daily, as employees are added or deleted. -Create Seats for New Training Staff: This includes updated jobdescriptions, duties, and pay ranges. - Interview for New TrainingStaff: This should include interview questions regarding skillsetand culture. - Onboard Training Staff: Complete overview of TaskUsculture and Job Expectations. - Set Job Expectations with TrainingStaff: This includes all policies and procedures for trainingstaff. - Grade Training Staff on Training Skill Sets: This is wherethe KPIs are assessed and measured. - Develop Training Staff and Leadership with education and certifications: In the area ofcontinued education, trainers are expected to take classes/certs. -Observe Training Staff during training classes: To maintainexcellence in their performance, observations will be conducted. -Provide Positive and Constructive Feedback: Coaching and mentoringeach trainer for improvements and praise. - Provide KPIs andstandards for each quarter for Training Staff: This is settinggoals for each trainer quarterly. - Provide tools/resources toassist in excellent training material creation: Give access to allresources to maintain job function. - Document information on each Training Staff Member: Maintain electronic records to each trainer. - Receive and analyze training evaluation forms for each class:Look for trends and patterns to help improve the trainingdepartment. - Create and maintain training methodologies for thetraining department: Find innovative ways to enhance the trainingexperience. - Develop training courses to further educate currentemployees: To further educate our employees for possible higherpositions. - Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production. Qualifications: - Five years of training experience. - Two years ofmanagement experience. - Two years of BPO Experience. - Strongwritten and verbal communication skills. - Strong coaching andmentoring skills. - Strong will to learn and adapt to quick change. - Proficient in Microsoft Office and Google Suite applicationsrequired. - Strong, confident, and effective verbal and writtencommunication skills are required. - Strong interpersonal, conflictmanagement, and mentoring skills. - Ability to work on a flexibleschedule including weekends, holidays, evenings, and long hours. -High energy, enthusiastic, motivational training style. - Strongorganizational, planning, project management, problem resolution,communication, presentation, facilitation, and influencing skillsare required. #J-18808-Ljbffr Training