Job summary At Sana Commerce, we're committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment. At Sana Commerce, we're looking for a Junior Customer Success Manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. What you'll get: - The opportunity to make an impact at a fast-growing SaaS scale-up; - Working closely with global leaders on strategic initiatives; - Up to 6 weeks "work from anywhere" per year; - A hybrid working model – 3 days from the office, 2 days from home - A culture rooted in collaboration, customer obsession, growth mindset, and bold impact - Be empowered: take ownership of your portfolio and drive measurable business outcomes. - Grow fast: coaching, e‑learning, and exposure to cross-functional teams. - Make a real impact: your work tangibly shapes customer success and product development. What you'll be doing: - Leading an assigned portfolio of B2B customers in USA; - Building strong relationships and become a trusted advisor with your customers; - Developing customized success plans and conducting in-depth Business Reviews focused on ROI; - Advising on their e-commerce strategy and how the Sana Products can accelerate their online growth; - Identifying and mitigating churn risks, while uncovering upsell and cross sell opportunities; - Advocating internally for your customers and help our product grow by sharing feedback with our product teams. What you'll bring: - A bachelor's degree; - At least 5 years of relevant commercial business experience working with (SaaS) B2B software, with at least 3 years in a Customer Success Manager role; - Communication skills. You speak and write fluently in English. - Proven commercial mindset with experience in identifying, driving, and closing upsell and cross-sell opportunities; - Strong analytical skills and time management skills; - Strategic mindset - capable of advising on platform value and customer ROI. - Located in or able to commute to Medellin, with ability to work 3 days per week in our office Who we are: So, what does it mean to be a part of the Sana Commerce team? At Sana Commerce, our values guide how we work, collaborate, and drive success. - Champions of Our League. We deliver lasting success, balancing quick wins and long-term value. - Supercharge Our Customers. We're revolutionizing B2B commerce together, helping our customers to lead and succeed. - Determined to Grow. We embrace challenges, growing and raising the bar for ourselves and our industry. - Bold Together. We dare to be bold because we have each other's back. Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Associate in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now All your information will be kept confidential according to EEO guidelines. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora