Business Intelligence Specialist This position plays a crucial role in our Business Intelligence (BI) function, working cross-functionally with teams across the company to provide data-driven insights and reporting. The ideal candidate will partner with teams to structure experiments, analyze conversion funnels, optimize user experience, and track performance while contributing to broader analytics initiatives that empower decision-making across the business. Key Responsibilities: - Perform in-depth analyses to identify trends, uncover insights, and recommend courses of action that drive impact. - Collaborate closely with Operations teams to develop reporting and analyze performance, quality, and engagement, surfacing insights that drive better decision-making. - Design and analyze experiments, helping teams measure impact, rigorously interpret results, and avoid misleading conclusions. - Evaluate data accuracy and integrity, proactively identifying and resolving discrepancies in reporting and analysis. - Develop dashboards and reports ensuring key metrics are consistently tracked and easily accessible for decision-making. - Gather, clean, and manage data from multiple sources, including handling data ingestion from reports such as CSV uploads or different databases. - Support analytics initiatives across the company, partnering with cross-functional teams where needed. - Support operational analytics by ensuring key data is structured and accessible for forecasting and modeling. - Identify opportunities to streamline analytics workflows and improve efficiency. Qualifications: - 2-5+ years of experience in data analysis or a similar role. - Proficiency in SQL for querying and analyzing structured data. - Strong knowledge of basic statistical concepts. - Proficiency with Excel for analysis and visualization. - Ability to translate business questions into structured reporting. - Understanding data integrity. - Familiarity with modern BI tools. - Comfortable working with operational data to support business reporting. Bonus Points: - Bachelor's or Master's in Mathematics, Economics, Statistics, or related field. - Experience in BPO, Transportation, Logistics. - Familiarity with Python or R for analysis, visualization, and automation. - Familiarity with Snowflake, Fabric, or modern data lake components. - Experience developing client KPIs and suggesting success criteria. - Expertise in applying advanced statistical concepts and methodologies in real-world business contexts. About the Role: This Senior Business Analyst role is responsible for analyzing complex business problems, developing solutions, and implementing changes to improve business outcomes. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.