Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we're the team behind the best experiences for more than 750 of the world's leading digital brands. Our innovative CX solutions, technology, and expertise are designed to support our clients' operational needs and provide them with a seamless experience when it matters. We're currently looking for a COMMUNITY MANAGER. Job Summary: Responsible for managing the ecosystem of influencers, ambassadors, and communities for Kenvue brands. Identification and selection of suitable influencers for each campaign, briefing, delivery management and approval of content aligned with the brand strategy. Be a focal point for the brand's influencer agency and connect with Kenvue's internal areas. Support internal teams identify influencer marketing opportunities based on market demands and specific business objectives. Analyze performance reports and propose adjustments to the plans. Upload content directions in the approval system of multifunctional teams. Conduct briefing for internal agency for specific organic content and implementation of approved content. Performance monitoring and VoC analysis of proprietary channels and through Social Media Listening. Governance support for Social Media channels (Configuration of new channels, central tracking, connection with Sprinklr and operation guidelines). Support for the Responding team, with information on campaign calendars, tone of voice, aligned with the EBS (Engagement Business Solution) team. Responsible for executing the Brand Lovers strategy. Required Qualifications: Required Minimum Education: Bachelor’s degree in Social Communication / Marketing Required Years of Related Experience: 2 years Required Knowledge, Skills and Abilities: Knowledge of social media and digital environments / Experience with social media tools. Experience with Influencer Strategy (briefing, grid, approvals and performance). Experience with Social Listening analysis. Impeccable Portuguese and excellent writing. Experience with social media reports and metrics. Familiarity with marketing strategies and online marketing channels. Experience with storytelling and creation. Experience with editing tools like Adobe Photoshop, Illustrator, etc. English and Spanish. Behavioral Skills: Strong interpersonal and communication skills. Ability to respond to quickly changing situations with agility. Excellent written and verbal communication skills. Commitment to deadlines. Ability to understand future trends in digital technologies and to act proactively. (outside-in focus) Ability to coordinate face-to-face meetings and calls. Development in the techniques of argumentation, negotiation. Ownership mindset. Seniority level Associate Employment type Full-time Job function Customer Service, Analyst, and Consulting Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr