Join to apply for the Customer Service Team Coordinator role at UPS . Explore your next opportunity in a Fortune Global 500 company. Visualize innovative possibilities, enjoy our enriching culture, and work with talented teams that help you improve daily. We know what it takes to lead UPS into the future: people with a remarkable blend of skill and passion. If you possess the qualities and drive to lead teams, there are positions ready to develop your skills and elevate your career. Job Description We are looking for a motivated and organized Customer Service Coordinator to manage and coordinate customer service team activities. The ideal candidate will serve as the point of contact between customers and internal teams, aiming to ensure high customer satisfaction, timely processes, and operational efficiency. Main Responsibilities - Coordinate daily customer service team activities - Manage customer contacts regarding inquiries, orders, complaints, or post-sales issues - Monitor order flow and ensure correct and punctual processing - Collaborate with internal departments to fully manage customer requests - Analyze KPIs and reports - Propose process improvements to increase efficiency and service quality - Train and support team members, facilitate communication and problem resolution - Ensure proper documentation management and system updates Requirements - High school diploma (Logistics degree/diploma is a plus) - Previous experience (2-3 years) in customer service roles, preferably with coordination duties - Excellent knowledge of main IT tools - Exceptional communication, interpersonal, and organizational skills - Ability to work in a team - Fluent English skills (at least B2) - Problem-solving attitude and strong customer focus What We Offer - Dynamic work environment - Competitive salary - Collaborative and innovative team Start date expected in September 2025. Employment Type Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation. Seniority Level - Mid-Senior level Employment Type - Full-time Job Function - Design, Art/Creative, and Information Technology Industry - Truck Transportation Referrals increase your chances of interviewing at UPS by 2x. Set up job alerts for “Service Team Coordinator” roles. #J-18808-Ljbffr Required Skill Profession Servicio De Atención Al Cliente