Job Title: Technical Support Specialist We are seeking a skilled Technical Support Specialist to provide on-site technical support for our clients. The successful candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and have strong communication skills. The role involves providing second-level desktop support, configuring end-user machines, and ensuring they conform to compliance standards. Additionally, the candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities. The ideal candidate will have a bachelor's degree in a related field (such as Computer Science or Electronics Engineering) and up to 3 years of work experience in a similar role. They should also have excellent English language skills, both written and spoken. Key Responsibilities: - General Maintenance and BCP testing - Access control Management & reporting - System OS installation and maintenance (End user Laptops) - General Troubleshooting - Communications Maintenance and troubleshooting (networking and Wi-Fi) - Server Maintenance & Troubleshooting (cabling and hardware replacement) - Virtual desktop troubleshooting knowledge - Video Conferencing Meeting setup and troubleshooting - Zscaler, bitlocker and CrowdStrike general knowledge preferred - O365 Mobile phone tools - Authentication / VPN Tools - Hardware administration and inventory Management - Responsible for handling vendors Requirements: - A bachelor degree in any related field (System Computer, Electronic Engineer....) - Up to 3 years of work experience in related jobs - Remote support tools experience required - Excellent English level spoken/written mandatory - ISO Certification Lead (nice to have) - O365 General knowledge and troubleshooting - Knowledge on Teams and collaboration tools (SharePoint / OneDrive) - ITL certification preferred - Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina) - Electrical knowledge and CCTV administration is preferred - Microsoft System certified engineer (preferred) - Experience with ticketing system tools - Proxy server and firewall rules knowledge is preferred This is an exciting opportunity to join our team and contribute to the success of our clients. If you have the necessary skills and experience, please apply now.