2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ThrivePass Are you passionate about helping others and delivering excellent customer service? Join our warm, committed team in Pereira and make a real impact every day! About the Role: We’re looking for a Customer Support Specialist to join our Customer Support team and work directly with our COBRA members. Your mission is to provide high-quality service through clear, empathetic, and timely communication. Deliver outstanding service to COBRA members during their election or enrollment periods. Respond to inquiries by phone using a friendly, professional tone. Meet and exceed quarterly goals and service level agreements (SLAs). Identify potential issues, follow the escalation process, and ensure effective follow-up. Offer timely, solution-oriented support to members. What We’re Looking For: 1–2 years of experience in customer service, call center, or a similar role. Strong communication skills (both spoken and written). Detail-oriented, fast learner, with a positive and proactive attitude. Tech-savvy and comfortable using phone systems and digital tools. Empathetic, people-centered, and eager to support others. A true team player who is open to feedback and adaptable to change. Availability to work on-site in our Pereira office . Familiarity with U.S. healthcare or insurance terms like COBRA, HIPAA, FSA, HSA, etc., is a plus , but not a must. We’ll train the right person! Send us your resume or reach out at juliana.quintero@thrivepass.com — we’d love to connect with you and welcome you to our growing team! Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Human Resources Services Referrals increase your chances of interviewing at ThrivePass by 2x Get notified about new Customer Support Specialist jobs in Pereira, Risaralda, Colombia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr