Customer Experience Specialist We are seeking a highly skilled Customer Experience Specialist to join our team in Barranquilla, Colombia. This role is responsible for fostering long-term relationships with customers through exceptional service and support. 1. Main Responsibilities: - Develop and execute customer retention strategies to drive business growth and improve customer satisfaction - Utilize strong communication and problem-solving skills to resolve customer complaints and issues efficiently - Cultivate a customer-centric mindset and collaborate with the team to achieve shared goals Schedule: 8-hour shifts starting between 8:00 AM and 9:00 PM, two days off per week On-site position – Barranquilla, Colombia What We Offer: A dynamic work environment that prioritizes teamwork, professional development, and customer-centricity An opportunity to make a meaningful impact on customer experiences and drive business success A transformative AI platform that empowers teams to deliver exceptional customer experiences Our Approach: We prioritize measurable results like CES and retention over outdated SLAs