Logistics & Fulfillment Coordinator Location: Remote (Preference for LATAM or Europe) Work Hours: 9:00 AM – 5:00 PM EST Compensation: $1,200 – $3,000/month (depending on experience) Time-Off Policy: 10 PTO days + US public holidays Role Overview The company is hiring a Logistics & Fulfillment Coordinator to oversee end-to-end operational logistics from purchase order placement through customer delivery, ensuring smooth fulfillment across DTC, Amazon FBA, and retail channels. This individual will play a mission-critical role managing 120,000 monthly orders, tracking inbound and outbound flows, owning fulfillment exception reporting, and driving operational excellence. Key Responsibilities Logistics Coordination & 3PL Management - Monitor daily 3PL performance, ensuring order SLA compliance, on-time shipping, and inventory receipt accuracy - Track and manage inbound freight from global vendors and coordinate domestic transportation & delivery appointments with the 3PL - Collaborate closely with account manager, and directly report to Director of Operations Fulfillment Oversight & Exception Management - Handle shipping method optimization, ensuring appropriate service levels and identifying misrouted shipments - Manage day-to-day order accuracy, escalating to carriers or vendors when needed - Build and maintain a resolution log for all exceptions and delays Retail Readiness & Compliance - Maintain up-to-date routing guides for Amazon, Walmart, and future retail partners (case packs, labeling, appointment scheduling) - Ensure retail compliance by auditing inbound/outbound documentation, improving processes, and training fulfillment partners Tracking, Tools & Reporting - Develop or update dashboards using Google Sheets for 3PL performance tracking and carrier SLAs - Track key logistics KPIs: cost-per-order, delivery speed by shipping zone, exception rates, and escalation volume - Drive continuous improvement initiatives across pack-out logic, WMS/OMS coordination, and potential system upgrades Key Deliverables - Daily Logistics, Fulfillment & order SLA dashboard - Weekly inbound shipment tracker - Exception resolution and escalation log - Retail routing compliance report Qualifications - 2+ years experience in e-commerce logistics, supply chain, or fulfillment operations - Proficiency with Google Sheets/Excel (pivot tables, v-lookups, basic macros) - Strong familiarity with 3PL coordination, OMS/WMS platforms, parcel shipping - Understanding of US fulfillment flows (DTC, Amazon, Walmart, Shopify) - Clear and advanced English fluency (written and verbal) - High level of organization, accountability, and ability to work independently in a remote setting - Problem-solver with a proactive mindset and curiosity to optimize systems - Prior experience working with or reporting to US-based teams is a plus - Comfort using Slack and Google Meet as primary communication tools Work Style & Culture Fit - Ability to work in real-time with US-based stakeholders from 9 AM–5 PM EST - High level of autonomy with daily async check-ins via Slack and live syncs as needed - Must be highly collaborative, organized under high-volume order environments, and thrive in ambiguity Required Skill Profession Business Operations Specialists