Job Function: People & Culture The role: We are pleased to announce an opportunity to join our team as: IT Apprentice – Support & Managed Services SoftwareOne Academy Scope: Apprenticeship Contract | Office: Medellín/Bogotá | On-site Objective Train as a professional by supporting high-quality services that provide users with timely and effective solutions to their requests. This includes managing and resolving incidents and requests from various operational areas, and escalating situations promptly through the established channels. What will your day-to-day look like? - Register and track requests and incidents in ticketing tools (ServiceNow, Jira, etc.). - Provide first-level technical support (account unlocks, password resets, basic configuration of devices and applications). - Monitor systems and platforms to detect alerts. - Escalate incidents to higher levels following established procedures. - Assist in creating and updating manuals, guidelines, and knowledge base articles. - Install and configure software according to predefined guides. - Support engineers during scheduled changes and preventive maintenance. - Participate in ongoing training on tools and solutions such as Microsoft 365, Azure, backup, monitoring, and security. Related academic programs Technical or Technologist in Systems, Information Technology, Data Network Management, Computer Science, or related fields. What we need to see from you: What we expect from you: - High motivation for learning and applying knowledge. - Good communication skills. - Teamwork mindset. - Results-oriented approach. - Analytical thinking. - Adaptability to change. What we offer: We train you to take control of your career! - International projects and a multicultural team. - Mentoring and professional development. - Great work environment: company-wide meetings, culture team activities, and more. Are you interested? Apply now and we’ll get in touch with you very soon! Why SoftwareOne?: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We have Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.