Representative Operations & Customer Service page is loaded Representative Operations & Customer Service Apply locations Bogota, Colombia time type Full time posted on Posted 2 Days Ago job requisition id R254357 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details POSITION TITLE: OPERATIONS REPRESENTATIVE II POSITION ON SITE 100% POSITION SUMMARY: Under the supervision of the Operation Supervisor, is responsible to coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction-free, unfettered, and ensuring a positive comprehensive coordination. He/She is responsible for shipments management, planning and execution. Always he/she has to be committed to improving customer satisfaction. PRIMARY DUTIES AND RESPONSIBILITIES: Fulfill all the position duties, such as ensuring that all activities are accomplished in an adequate, timely, quickly and cost-effective way. The Client needs and expectations are considered and performed by other company's offices. All the applicable regulations and guidelines are applied. To maintain shipments (exports/imports) at WorldStar and TMS. To perform a route review, specifically regarding the selection and combination of different kinds of transport (Airplanes, vehicles). To check shipments collected in the office, generating track national transit and prepares them for international transport if applicable. To book and forewarning shipments. To monitor shipments during transport and react flexibly to any deviation from the plan. Frequently check over the World Star and TMS notes and manage the forewarned shipments. To check the scheduled departure or arrival times of flights (Post Flight). To check the internal debits and credits (Clearinghouse). To recognize all the important information and make immediate use of this (All emails Station, rental lists, OPS-Memos, C / H Memos). To work safely with all relevant regulations (IATA) as well as laws and ordinances. To use and maintain the available technical tools (WorldStar, TMS, OpStar, Biostar, Organice, Flight Monitor). To manage the current storage to the shipments, according to JOB instructions (packing materials, means of cooling, etc.). To communicate with national and international stations of World Courier / Aerolink / agents. To build and maintain relationships with contractors and carriers (airlines, handling agents, customs, suppliers, etc.). To meet with the legal framework of the Ministry of Communications for handling imported and exported shipments in the form of Postal Traffic. To meet the requirements of the Dirección de Impuestos y Aduanas Nacionales (DIAN). The employee performs preliminary actions, specifically: Requests the depot staff the Pre-conditioning of packaging materials and the cooling means. Confirm to transport ops staff Marking and labeling of shipments according to regulations. Development and/or acquisition of all necessary documentation (HWB, MAWB, import or export permit, export customs clearance, certificate of live animals, dangerous goods declaration, etc.). Check shipping papers according to GGVS / AADR / IATA-DGR. To carry out all customs formalities (import/export). Enter charges generated by customs requirements or taxes into the company's internal systems. Perform any other duties the employee has been trained for. The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Required: Requires a Degree in International Trade, International Business or related majors from an accredited College. Normally requires from three (3) to five (5) years directly related and progressively responsible experience. REPORTS DIRECTLY TO: Reports to Operations Supervisor MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Intermediate Command of English: written and oral skills. Ability to work quickly and accurately under time and volume constraints as well as under pressure. Strong interpersonal skills. Good analytical skills. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction. Strong organizational skills, attention to detail. Be able to take initiatives and responsibilities. Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Able to prioritize workload, which may change throughout the day. Self-motivated and uses own initiative. Excellent technical, organizational, planning and team working skills. What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Affiliated Companies: World Courier de Colombia S.A. Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ******. About Us: Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. #J-18808-Ljbffr