Job summary As our Director of Operations, you'll lead the charge in making sure our daily operations run smoothly, exceed client SLAs, and keep our teams motivated and aligned. You'll be the bridge between internal performance and external client satisfaction — and a key player in shaping our culture and success. Qualifications - Proven experience in BPO operations or similar leadership roles (+4 years) - Exceptional communication, organization, and people management skills - Fluent English (written & verbal) - KPI- and results-driven mindset - Experience handling tenured teams and large-scale programs - Strong analytical and reporting capabilities - Calm, client-facing presence under pressure Responsibilities - Ensure daily operations surpass both internal expectations and external SLAs - Directly lead Team Leaders and LOPs, overseeing KPIs, service delivery, and client satisfaction - Monitor production, service levels, and quality to proactively make adjustments - Act as the main contact for clients, and collaborate with QA, IT, Finance, TA, HR and support areas - Coach and develop your direct reports, fostering high performance - Own client lifecycle resolution from end to end - Create and maintain detailed operational reports and data-driven insights - Drive results through KPI analysis and proactive action - Ensure profitability through smart resource management - Foster strong client relationships and visibility Desired requirements - A growing company with a people-first culture - Exciting leadership opportunities in a dynamic environment - Chance to impact real results and build high-performing teams - Flexibility, development, and strong internal career paths Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora