Job Description: We are seeking an experienced IT Specialist to join our team. As a key member of our technical team, you will be responsible for managing and maintaining the company's IT infrastructure, collaborating with cross-functional teams, and resolving technical issues in a fast-paced 24/7 setting. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a proactive approach to identifying and resolving IT issues. They will also be comfortable working in a team-oriented environment and able to collaborate effectively across departments. Responsibilities: - Monitor and maintain streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service - Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches) - Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company - Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly - Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed - Maintain workstation configurations, user access, and update internal procedures - Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches - Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption - Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security Requirements: - At least 3 years of experience supporting hardware and software for user devices in a technical environment - Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management - Extensive experience with hardware/software installations, configurations, and issue resolution - Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices - Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments - Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues - Willingness to work across various shifts in a 24/7 work environment - Fluent English and Spanish skills, both verbal and written Nice to Have: - Relevant certifications in IT support, networking, or operating systems will be considered as a plus - Familiarity with streaming and broadcasting equipment is an advantage What We Offer: - Competitive salary - International work environment - Opportunities for advancement to higher positions in online casino Additional Benefits: - Home & Emergency Medical Assistance Plan - Free daily lunch - Gym membership