Join SITA Be a part of the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. About Us We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Job Description The Business Analyst is part of the Solution Delivery team and works closely with customers to understand their needs and lead analysis throughout solution implementation. - Lead customer workshops and educate clients on SITA solutions. - Analyze and document business processes and requirements. - Perform gap analysis and align solutions with customer needs. - Define system configuration and integration with external systems. - Manage customer expectations and confirm functional specifications. - Support process improvements using SITA applications. - Oversee change requests and control scope creep. - Provide input for bids, including risk analysis and proposals. - Collaborate with development teams on feasibility and delivery. - Share knowledge and ensure high-quality delivery across projects. Qualifications - Minimum 7 years of business analysis experience. - Strong business analysis and business development skills. - Proficient in Microsoft Office tools. - Experience with requirements management tools (preferred). - Skilled in use case development (preferred). - Excellent written and verbal communication skills. - Strong interpersonal and collaboration skills. - Ability to work independently and manage time effectively. - Bachelor's degree or equivalent work experience required. - Familiarity with tools and methods for documenting and managing requirements. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. - Flex Week: Work from home up to 2 days/week (depending on your team's needs) - Flex Day: Make your workday suit your life and plans. - Flex Location: Take up to 30 days a year to work from any location in the world. - Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. - Professional Development: Level up your skills with our training platforms, including LinkedIn Learning. - Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.