1 day ago Be among the first 25 applicants Direct message the job poster from Sales Rain Managing Director | Offshoring | BPO Seat Leasing & Serviced Private Office in Colombia, Philippines, India & the Middle East Type: Full-time | On-site Language Requirement: English and Spanish Role Summary: The Bilingual Healthcare Support Specialist will assist patients undergoing immigration medical exams, specifically those involving USCIS Form I-693. The Specialist will be responsible for customer service, administrative support, and documentation, ensuring a smooth and compliant medical evaluation process for immigration purposes. This role requires fluency in both Spanish and English, and the ability to manage sensitive information with discretion and accuracy. Candidates with healthcare or customer service experience will be prioritized. Key Responsibilities: - Communicate with patients in both Spanish and English (written and verbal). - Answer inquiries about immigration medical exams, procedures, and timelines. - Guide patients through the USCIS Form I-693 process, ensuring they understand requirements. 2. Administrative Duties Schedule appointments and manage patient records. Ensure proper documentation is collected, scanned, and stored. Coordinate with doctors, nurses, and lab technicians during the exam process. 3. Form I-693 Process Support Assist in the preparation, review, and submission of USCIS Form I-693. Ensure accuracy and compliance with USCIS regulations. Training will be provided for candidates not already familiar with the form. 4. Customer Service & Follow-Up Provide excellent service and maintain professionalism under pressure. Follow up with patients for missing documents, payments, or signatures. Handle concerns or escalate issues to the medical team when needed. 5. Organizational Tasks Maintain internal checklists and reports. Ensure all tasks are completed in a timely, detail-oriented manner. Collaborate with team members to ensure high-quality service delivery. Qualifications: Fluent in Spanish and English (verbal and written). Prior experience in healthcare and/or customer service is a plus. Familiarity with USCIS Form I-693 or the immigration medical process is highly preferred (training will be provided). Strong organizational skills and high attention to detail. Ability to work independently while managing multiple priorities. Why Join Sales Rain S.A.S.? Be part of a growing company with a strong presence in different locations around the world. Work in a dynamic and supportive environment. Opportunities for professional growth and development. Competitive salary and benefits package. Sales Rain S.A.S. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Facilities Services Referrals increase your chances of interviewing at Sales Rain by 2x Get notified about new Healthcare Specialist jobs in Medellín, Antioquia, Colombia . Bello, Antioquia, Colombia COP5,718,841.00-COP5,718,841.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr