Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) WHAT YOU WILL DO - Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; - Conduct incident analysis, postmortems, and document resolutions for continuous improvement; - Engage with Product Management and business partners on system capability, design, and solutions; - Work with Development to ensure technical requirements, best practices, performance, and security; - Support Project Management with effort estimates, planning, and removing technical roadblocks; - Develop key system components, identify reusable modules, and optimize delivery time; - Research platform capabilities and opportunities for the eCommerce roadmap; - Perform code analysis, develop patches, and implement new platform features; - Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES - 2+ years of Shopify development experience, with knowledge of Shopify Plus; - Proficiency in core JavaScript (or a popular variant) and front-end frameworks; - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; - Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment; - Experience troubleshooting site issues using various tools (commercial/open-source); - Strong problem-solving, analytical skills, and attention to detail; - Experience with page performance optimization and secure development practices; - Knowledge of front-end caching, CDNs, and request-response flow; - Familiarity with ticketing systems like Jira; - Strong verbal and written communication skills; - Ability to work independently and collaboratively in a team; - Patience, empathy, and a customer-first mindset; - Continuous learning mindset and adaptability to new technologies and procedures; - Upper-Intermediate English level. NICE TO HAVES - Previous experience in customer service or technical support is a plus; - Salesforce Cloud experience. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. NEXT STEPS AFTER YOU APPLY The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process. Requirements 2+ years of experience in Shopify; Previous experience in customer service or technical support is desirable but not mandatory for entry-level candidates; Strong problem-solving and analytical skills with attention to detail; Good communication skills, both verbal and written; Basic understanding of computer systems, networks, software applications, and hardware components; Familiarity with ticketing systems (Jira); Ability to work independently and efficiently, while also being a team player; Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation; Patience, empathy, and a customer-first mindset to ensure customer satisfaction; Willingness to continuously learn and adapt to new technologies and procedures; Upper-Intermediate English level.