RESPONSIBILITIES Answer inbound calls from US customers and address questions & concerns regarding the retail store and/or website Provide customers with verbal and/or written correspondence regarding the customer’s feedback or concerns making them feel heard and understood with acknowledgement and resolution Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers Empathize and resolve concerns to simplify the customer’s retail experience Navigate through multiple computer applications with speed & accuracy Adapt to learn new call types when business needs change & flex support in those areas ADDITIONAL REQUIREMENTS: 18+ Years Old & High School Graduate 6+ months of BPO call center experience (phone call management required!) Advanced English-speaking and written communication Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week) Professional Positive Attitude & Courteous Telephone Etiquette Customer focused personality High Speed Internet of 20 download speed and 3 upload speed Workspace free of noise and distractions BENEFITS & PERKS: Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000. Paid Training Comprehensive health insurance package Paid vacation State of the art facilities & great work environment Great work environment Career growth opportunities