Job summary A dynamic and forward-thinking real estate company is looking for a Bilingual Resident Experience Specialist. The Resident Services Specialist acts as the primary point of contact for residents, focusing on building positive relationships and ensuring excellent customer service. Qualifications - Must be fluent in English and Spanish. - 2–3 years of experience in customer service or a call center environment preferred. - Familiarity with CRM platforms, Yardi, Excel, Word, and Outlook is advantageous. - Excellent verbal and written communication skills. - Strong interpersonal and emotional intelligence abilities. Responsibilities - Build and maintain positive relationships with residents by addressing inquiries, concerns, and requests promptly. - Respond to resident inquiries via telephone, email, and text, determining and providing appropriate solutions. - Manage resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary. Skills - Ability to multitask, prioritize effectively, and work efficiently under minimal supervision. - Organized and detail-oriented, with strong problem-solving skills. - Customer service-driven with a focus on empathy and authenticity. Benefits - Flexible and adaptable to a fast-paced, ever-changing work environment. - Technical proficiency and the ability to work with various online platforms. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora