Job Title As a Senior IT Support Specialist, you will be a key leader within our Technology Operations team, delivering advanced on-site support and shaping the user experience for employees and agencies. - Deliver exceptional on-site IT support to ensure seamless technology services - Lead a small team of Junior Engineers - Provide oversight of Campus Technology HUB - responsible for scheduling, preparation and training for big-bangs (e.g., RTO support, tenant migrations) - Responsible for Campus IT asset inventory and Life cycle management compliance Required Skills and Qualifications: - 5 – 7 years in an IT help desk / desk side support role, with increasing responsibility - Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology - Proactive, solution-oriented mindset with excellent problem-solving skills - Empathy and effective communication skills for interacting with diverse end users Benefits: - Passionate, inspired people –We aim to create a culture in which people can do extraordinary work. - Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. What We Offer: - Opportunity to build a career with a global organization - Chance to work with talented and dedicated professionals - Supportive and collaborative work environment