Customer Support Representative Company: One Hour San Diego Type: Full-Time, Remote Work hours: 6am-2pm PT Compensation: $1,000 USD/month About the Company: One Hour San Diego is a fast-growing HVAC company serving residential customers across San Diego County. Known for fast service and high-touch support, we’re building a reliable, friendly, and detail-oriented customer experience team to replace a costly call center with something more personal and effective. What You’ll Do: - Answer inbound customer calls quickly and professionally - Book jobs, create work orders, and manage appointments using Service Titan - Make outbound follow-ups during downtime to warm leads - Assist with scheduling and dispatching technicians in real time - Ensure customer issues are handled efficiently and logged accurately - Collaborate with your fellow CSR on the opposite shift for smooth handoffs What We’re Looking For: - 1+ year in a customer support, dispatcher, or call center role - Clear and neutral English accent with excellent verbal communication - Experience with Service Titan (preferred, but not required) - Strong time management and multitasking abilities - Reliable, high-speed internet and a quiet work environment - Commitment to covering your assigned shift consistently Bonus If You Have: - Experience in HVAC, plumbing, electrical, or other home service businesses - Familiarity with CRMs or job scheduling platforms - Previous work in U.S.-based customer service environments