Shape the Future of Connectivity with Precision and InsightIn the world of connectivity intelligence, our client, Ekahau Inc, is the tech behind the Wi-Fi that just works—whether it’s in airports, hospitals, offices, or universities. For over 20 years, they’ve led the way in designing, optimizing, and troubleshooting wireless networks with powerful, easy-to-use software and hardware tools. Trusted by global brands and IT pros alike, Ekahau delivers real-time visibility and precision. If you’re passionate about data, performance, and building networks that never drop, this is where your skills truly connect.What You’ll Do in This RoleBe part of our client’s team as a Senior Data Analyst and turn raw data into strategic insights. You’ll analyze customer behavior, service performance, and engagement trends to improve delivery, boost retention, and support key decisions—driving real impact across the Professional Services organization.Job OverviewEmployment Type: Indefinite-term contractShift: 9 AM – 6 PM PST | US HolidaysWork Setup: Remote / Work from HomeWhy You’ll Love Working Here5-day work weekWeekends offWork from home arrangement20 vacation days in totalPrepaid medicineFully customized Emapta laptop and peripheralsDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime office locations in Bogotá and MedellínUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)What You Need to BringBachelor’s degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or a related discipline10+ years of experience in a data analysis role, preferably within Professional Services, SaaS, or a technology-driven organizationProven ability to collect, clean, analyze, and interpret complex datasets from various sourcesStrong proficiency in SQL, Python (Pandas, NumPy, Matplotlib, Seaborn), and data visualization tools such as Tableau, Power BI, or Heavy.aiExperience with CRM systems (e.g., Salesforce), customer success platforms (e.g., Gainsight, ChurnZero), and other business applicationsSolid understanding of statistical concepts and methodologiesExcellent communication and presentation skills, with the ability to convey technical findings to both technical and non-technical audiencesStrong problem-solving and critical thinking skills with sharp attention to detailAbility to work independently and collaboratively in a fast-paced environmentUnderstanding of Professional Services methodologies and customer lifecycle management (a plus)Preferred Qualifications:Experience with data warehousing concepts and technologiesFamiliarity with machine learning techniques and their application to business use casesExperience building and maintaining data pipelines using ETL toolsCertifications in data analysis or business intelligence platformsWhat You’ll Be DoingData Collection and Management:Identify and gather customer data from multiple sources, including CRM systems (e.g., Salesforce, Dynamics 365), project management tools (e.g., Jira, Asana), customer success platforms (e.g., Gainsight, ChurnZero), and support systems (e.g., Zendesk, ServiceNow)Ensure data accuracy, integrity, and consistency through data cleaning, validation, and transformationDevelop and maintain data pipelines and models for efficient data retrieval and analysisData Analysis and Interpretation:Conduct exploratory data analysis to detect trends, patterns, and correlations in customer behavior, service use, and project outcomesApply statistical methods and visualization techniques to generate insights from complex datasetsAnalyze key performance indicators (KPIs), including project profitability, delivery efficiency, adoption rates, time-to-value, and retentionIdentify opportunities to improve processes, optimize services, and enhance customer engagementReporting and Communication:Design and generate regular and ad-hoc reports and dashboards to communicate findings to stakeholdersPresent recommendations and insights to leadership and cross-functional teams clearly and effectivelyCollaborate with stakeholders to define reporting needs and ensure accurate deliveryMaintain documentation for data sources, analysis methodologies, and reporting processesCollaboration and Support:Partner with leadership to define strategies and goals based on dataSupport consultants and project teams with analysis for planning, execution, and risk mitigationCollaborate with Customer Project Managers to identify at-risk accounts and recommend proactive actionsHelp build data literacy within the Professional Services organizationYour Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaEra #J-18808-Ljbffr