About Lean Tech Lean Tech is a rapidly expanding organization based in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Job Overview We are seeking an IT Support Analyst with a strong English level to join our team. This role will be responsible for providing best-in-class technical support that will ensure team members have the tools and technology they need to set them up for success from onboarding and throughout the team member's life cycle. Key Responsibilities - Provide world-class customer support to internal end-users and stakeholders - Answer employee questions regarding systems and software - Provide continuous and frequent updates on the status of service requests to reporters and team - Ensure all new employees have their computer and applications set up and ready for use on their first day - Provision/Deprovision accounts/computers - Set up and document all required access for new employees - Provide IT assistance via remote support channels to all employees for a multitude of operational tasks e.g. password resets, access requests, and application support - Provide IT networking assistance regarding connectivity with wired/wireless connections - Installing new software and hardware drivers / updating existing drivers as needed - Logging all service requests and updating tickets as needed