Job Title: Banquet Waiter/ess A banquet waiter/ess is responsible for delivering exceptional guest and member experiences while serving guests in a friendly, timely, and efficient manner. - Key Responsibilities: - Manage guest queries in a friendly and efficient manner. - Serve beverages and ensure knowledge of menu offerings. - Ensure mis-en-place is well stocked at all floor stations. - Follow correct reporting procedures if faced with issues. - Deliver food and beverage orders to high standards and on time. - Practice Hilton grooming standards including uniform dress code, cleanliness, and personal hygiene. - Comply with hotel security, fire regulations, and all health and safety legislation. Required Skills and Qualifications: We are looking for individuals who possess the following skills and qualifications: - Positive attitude - Good communication skills - Commitment to delivering high levels of customer service - Excellent grooming standards - Flexibility to respond to a range of different work situations - Ability to work independently or as part of a team Advantageous capabilities include: - Experience in food and beverage departments - Knowledge of food hygiene regulations - Basic English language skills Hilton is a global hospitality company dedicated to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality. Join us and become part of a dynamic team that values innovation, teamwork, and customer satisfaction.