About Us At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances. We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up. We’ve hired some of the most talented people out there who have done it before – and we want you to join them. What you'll be doing You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels You will define how the Customer Support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win. What you'll need Fluency in English and Spanish is a must, Portuguese is a plus At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles Systems-mindset: you always think about a problem from a perspective of “how do I build a system or a process that solves it in a scalable and efficient way?” You’re data-driven in your decision-making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools People management experience - you have had large (10+ people) teams reporting to you. You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires. Benefits Competitive salary and sign-on equity bonus Discretionary performance equity bonus Paid annual leave Latest technology to work with Strong team that will help you improve your skills #J-18808-Ljbffr