Job Description The WFM professional services engineer has the following duties: - Installation and configuration of software solutions at customer sites and cloud platforms, while following defined methodology, processes, system requirements, and customer-specific needs. - Resolve technical issues related to application implementation and support trouble shooting of product functionality. - Integrate software solutions to customer information technologies (LDAP, SSO, ACD vendors, HR platforms). - Perform acceptance tests to ensure that all components of the technical architecture are properly implemented. - Provide technical support and quality control throughout all stages of projects. - Contribute to work plan creation and specification. Required Skills and Qualifications Must have a minimum of 1 year of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 area. Nice Solutions: - Experience with installation and integration of Nice WFM solutions into customer environments. - Experience with IEX/Nice Advanced Solutions - Forecasting/Scheduling, LDAP, SSO, ACD integrations, DB migrations, Smart Sync, disaster recovery, or HA solutions. - Red Hat Linux is a must: Configuration, navigation, and terminology. - Windows Server is desirable. - AWS/Azure expertise is beneficial. - Scripting - Basic queries and updates knowledge. Networking: - Network principles - 7 Layer OSI Model, TCP, UDP. - Network devices - NICs, switches, routers, MPLS. - Troubleshooting - Sniffers and various network testing and analysis tools. - Telephony experience - PBX, switch, and ACD vendors - Avaya, Nortel, Aspect, Siemens, Cisco. - CTI experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco TAPI and ICM, Genesys. - VoIP experience - Avaya, Cisco, Nortel. Benefits This is a hybrid position in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company. Additional Information Join our team as a systems engineer to contribute to the success of our organization.