Bogota, Colombia Services - Support / Mid-Senior Level / Hybrid Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? **Pioneering Technology**: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. **Collaborative Culture**: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. **Global Impact**: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. **What You'll Do**: Rapidly become an expert on all Coupa product areas and also act as the technical support liaison to development for one particular functional component Share the new insights you learn each day with the team, all support colleagues, and document that information in our knowledge base for customers, partners, and suppliers and, in time, act as a mentor to others Influence development and cloud operations via special projects which you will drive customer critical experience issues to resolution We will success in this role by time to resolution, deflection of issues from support and our customer’s experience Active participation in knowledge sharing processes, per team-specific targets **What You Will Bring to Coupa**: Highly proficient at using numerous tools on your workbench, including Unix/Linux system tools (SSH, SFTP, GREP, etc), Cloud Monitoring systems (New Relic, Rightscale, ELK, Grafana), Database monitoring (Innotop), Debugging (Airbrake), REST API calls, along with MySQL Console, PHPMyAdmin, OKTA, Atlassian tool suite (Jira, Confluence, Hipchat) and our Coupa internal control system (Control Next) Must be fast learner, self-motivated, agile and receptive to constructive feedback. Able to manage multiple issues simultaneously and communicate effectively. English language fluency is a must and fluency in a secondary language would be amazing. Willingness to help during major incidents on shift as well as participate in an on-call rotation is part of the job. Minimal travel may be required. **Key activities include**: review and evaluate support defects; Create, test, and verify functionality to provide relief to customer impacting issues via database changes; Handle or review operational changes to a customer's environment; Discover the root cause of issue as needed and collaborate on the quickest path to resolution Ideally, you have a bachelors degree or equivalent, relevant technical field along with 4-6 years experience **Preferred**: Strong written communication skills and experience contributing to knowledge sharing LI-HYBRID LI-MH2 At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Please be advised that inquiries or resumes from recruiters will not be accepted.