About the Opportunity We are seeking a passionate and experienced Senior UX Researcher to join our Superapp team. You'll play a critical role in shaping the product experience by owning and driving the end-to-end research process. This is an exciting opportunity to influence the direction of a fast-growing, user-centric product with a complex, evolving ecosystem. Responsibilities: - Own the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insights. - Define and drive research strategies that inform product vision, roadmap, and design decisions. - Conduct a wide range of research studies, generative, evaluative, and tracking, using both qualitative and quantitative methods. - Partner closely with product managers, designers, analysts, and engineers to embed user insights into product decisions. - Translate complex user behaviors into clear, actionable insights to improve the user experience. - Build and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositories. - Foster a user-centered culture across the Superapp team and broader organization. - Collaborate with fellow researchers to uphold methodological rigor and share best practices. Requirements: - 4+ years of experience in UX research, ideally within tech, digital platforms, or complex systems. - Deep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis). - Proven track record of independently managing and executing full research cycles. - Ability to influence product strategy and design with compelling insights and recommendations. - Strong communication, storytelling, and presentation skills. - Comfortable working in fast-paced, cross-functional teams and navigating ambiguity. - Experience conducting international research is a plus. - Fluent in both Spanish and English (written and spoken). What We Offer: - Be part of a growing and innovative company with a unique approach to ride-hailing. - Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued. - Have the opportunity to significantly impact the company and the industry as a whole. - Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands. - Competitive salary. - Life and medical insurance. - Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company. - Boundless Global Exposure: A Catalyst for Multifaceted Growth. - Partially or fully paid additional training courses, and regular external and internal training.