**Job Function**: Customer Management **Job Sub Function**: Customer Service Operations **Job Category**: Professional **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia We are hiring the best talent for **Trilingual**Customer Service (Portuguese, English & Spanish)** to be located in **Bogotá,Colombia (Relocation not applicable)** **Key Responsibilities**: - Access enabling technology to complete client inquiries and transactions. - Escalate complex transactions for resolution or contact with third party vendors as appropriate. - Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them **Qualifications** Education: High School required or Bachelor’s degree (preferred) **REQUIRED**: - Customer service experience - ** Proficient in these 3 languages: Spanish (advanced required), English (intermediate required) & Portuguese (advanced required)** - Demonstrates customer orientation and ¡excellent customer service skills!. - Strong written and verbal communication skills; handles internal communications and external/client communications with detailed support and assistance - Excellent telephone manner with clear, concise and professional communication skills **PREFERRED** - Experience with tools to report data, track and analyze trends and CRM (Salesforce preferred) - Experience with end-to-end customers (is a plus) - Contact Center and Service Center experience, HR and/or Procurement Service Center - Understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Generalist, Employee Relations, Procurement, billing, purchase orders, payment status). For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong.