Our Purpose Mastercard powers economies and empowerspeople in 200+ countries and territories worldwide. Together withour customers, we’re helping build a sustainable economy whereeveryone can prosper. We support a wide range of digital paymentschoices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combineto deliver a unique set of products and services that help people,businesses, and governments realize their greatest potential. Titleand Summary Senior Analyst, Billing Operations Advanced Collector -Global Mastercard Collections Overview We are looking for adetail-oriented individual with a minimum of 3 years of AccountsReceivable and Collections experience who will take full ownershipof the full cycle A/R & Collections processes and providesupport to the Accounts Receivable Management team, Finance team,sales team, customers, and customer service finance-relatedinquiries. Role 1. Collecting on outstanding AR invoices 2. Prepareand maintain an accurate AR aging report/ledger with notes onstatus of payments. 3. Responding to customer inquiries related toinvoicing / finance / AR and close tickets in a timely manner. 4. Collaborate with the billing team and finance teams as required. 5. Reconciling outstanding issues on customer accounts 6. Quarterlyreview of Bad debt risk and escalation to account management teams7. Quarterly meeting with regional controllers for support onescalations and query resolution 8. Track and ensure completion ofcritical requests. 9. Collaborate as needed with other leads toensure all queries / escalations are closed off. 10. Provideaccurate feedback to requestors; communicate the root causes,trends, and solutions 11. Monitoring and management of tasks &targets; to ensure SLAs & KPIs are met/exceeded. 12. Identify,support & drive process improvement initiatives (to workmethods, processes & systems) 13. Provide reporting includinginterpretation, trends, and root causes to assist the manager inpreparation for weekly, monthly & quarterly meetings. 14. Build& maintain good professional relationships with clients andteam members. 15. Other ad-hoc projects/reports and requests AllAbout you/Experience 1. Excellent written and verbal communicationabilities (English); ability to communicate independently withclients, build strong client relationships. 2. Ability toinvestigate & solve queries from customers with internalstakeholders. 3. Ability to prioritize and manage expectations. 4. A keen eye for detail 5. Process Oriented 6. Ability to workindependently & multitask. 7. Relevant Diploma / Degree(Accounting, Finance) 8. Experience in Financial administration andAccounts Receivable, collections, billing process 9. 3+ yearsAR/Collections experience 10. Good computer skills: Oracleexperience would be a plus, MS Office (Excel & PowerPointskills) required. 11. Pro-active problem solver; always searchingfor process improvement opportunities. Corporate SecurityResponsibility All activities involving access to Mastercardassets, information, and networks come with an inherent risk to theorganization and, therefore, it is expected that every personworking for, or on behalf of, Mastercard is responsible forinformation security and must: - Abide by Mastercard’s securitypolicies and practices; - Ensure the confidentiality and integrityof the information being accessed; - Report any suspectedinformation security violation or breach, and - Complete allperiodic mandatory security trainings in accordance withMastercard’s guidelines. #J-18808-Ljbffr Accounting